The Hidden Cost of Point Solutions: Why Your Digital Health Stack is Failing You

In today’s digital health landscape, payers are often faced with a paradox: more solutions than ever before, yet poorer outcomes and rising costs. Over the past decade, a surge of point solutions has promised to solve specific health challenges – from weight management and musculoskeletal care to diabetes prevention and mental health support. While these tools may be valuable on their own, when stacked together they create a fragmented digital ecosystem that drains resources, frustrates members and masks true ROI.

The reality is clear: point solution overload isn’t sustainable. It’s time to reimagine digital health delivery through a unified, claims-based model.

The Hidden Inefficiencies of Fragmentation

Every new point solution adds complexity. Each one comes with its own vendor relationship, data feed, reporting system and member experience. Over time, this creates a bloated digital environment that results in:

• Administrative Overhead: Managing multiple contracts, integrations and performance reports pulls valuable time and resources away from core strategic initiatives. Health plan teams end up acting as middlemen between vendors rather than focusing on improving population health.

• Data Silos: With no centralized infrastructure, data lives in isolated systems. This makes it difficult to track a member’s full care journey, identify gaps, or understand which programs are truly driving results.

• Fragmented Member Experiences: Members are left juggling multiple apps, logins and care pathways. This disjointed experience can reduce engagement and trust – leading to lower utilization and poorer outcomes.

• Hidden Costs: Point solutions may appear affordable at first, but the cumulative cost of vendor fees, IT integrations and underutilized programs quickly adds up. Worse, overlapping solutions often duplicate services, inflating total spend without improving health outcomes.

The result? Plans end up paying more for less value, while members receive a confusing patchwork of care options.

Why Claims-Based Delivery is the Answer

The key to solving these challenges is shifting from a fragmented ecosystem to a unified digital delivery model anchored in claims data. Claims data offers a complete, reliable view of a member’s health journey, making it the ideal foundation for identifying needs, matching members with the right solutions and measuring impact.

Benefits of a claims-based model include:

• Precision Targeting: By leveraging claims data, health plans can identify members at risk and match them to the right digital intervention – without requiring them to self-navigate a maze of options.

• Holistic Measurement: With all engagement and outcome data tied back to claims, plans gain a clear line of sight into ROI, cost savings and total population impact.

• Streamlined Administration: A centralized platform eliminates the need to manage multiple vendor integrations, freeing up internal teams and reducing operational costs.

• Better Member Experience: Members engage with a single, seamless platform that guides them to the right care at the right time – boosting satisfaction and retention.

This approach transforms digital health from a scattershot collection of tools into a coordinated, scalable system.

Introducing the Solera Digital Health Platform: A Smarter Way Forward

At Solera, we’ve built our platform to help payers break free from point solution chaos. The platform curates a network of high-quality digital health solutions – spanning weight management, mental health, musculoskeletal care, substance use and more – into one integrated ecosystem.

Here’s how it works:

1. Claims-Driven Precision: the Solera Platform uses claims data to identify members who would benefit most from specific interventions.

2. Unified Delivery: Members access multiple programs through a single, seamless platform with one login and a cohesive experience.

3. Continuous ROI Measurement: Solera tracks outcomes across the entire network, giving payers the transparency they need to understand which interventions drive real cost savings.

The result is a streamlined digital health strategy that reduces administrative burden, maximizes engagement and delivers measurable financial and clinical outcomes.

The Bottom Line

Point solutions were a necessary first step in the evolution of digital health, but they’ve reached their breaking point. To control costs and improve member care, payers need to consolidate fragmented ecosystems into a unified, claims-based model.

With the Solera Digital Health Platform, you can finally achieve the holy grail of digital health: better outcomes at lower costs – without the chaos of managing dozens of disconnected solutions.

It’s time to move beyond the noise of point solution overload and embrace a smarter, simpler and more sustainable future for digital health.

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